Refund policy

At Furvento, your satisfaction and your pet’s happiness are our top priorities. If something isn’t quite right, we’re here to make it right.

30-Day Return Policy

We offer a 30-day return and refund policy from the date you receive your order. If 30 days have passed, unfortunately we cannot offer a full refund or exchange.

Eligibility for Returns

To be eligible for a return:
• The item must be unused and in the same condition that you received it
• The item must be in its original packaging
• Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return if used, including:
• Opened or used pet accessories
• Items damaged due to misuse

Refund Process

Once your return is received and inspected:
• We will notify you of approval or rejection
• Approved refunds will be processed to your original payment method within 5–10 business days